Subject: Daily performance summary for LiveSalesman team for Aug 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 09:05:10 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Malek Hosan | 0 | 0 | 28 | 2 | 30
Mohammed Ali | 2 | 0 | 0 | 0 | 2
samah Alharby | 0 | 8 | 0 | 0 | 8
Limia Alqarny | 0 | 2 | 0 | 0 | 2
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 0 | 0 | 0 | 0
Mohammad Faizan | 0 | 0 | 0 | 0 | 0
Amir Aziz | 0 | 0 | 0 | 0 | 0
Hasan Nour | 0 | 3 | 20 | 5 | 28
Javed Aslam | 0 | 2 | 3 | 2 | 7
Yahkoob Erachat | 0 | 3 | 4 | 0 | 7
Radhika Jawle | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 0 | 12 | 1 | 13
Hassan Saeed | 0 | 0 | 9 | 2 | 11
Mohammed Abdulwahed | 0 | 0 | 12 | 1 | 13
Mohd Iqbal | 0 | 0 | 19 | 4 | 23
RAMI KASSAM | 0 | 0 | 45 | 4 | 49
Saleh Ahmed | 0 | 0 | 18 | 1 | 19
Grand Total | 2 | 18 | 170 | 22 | 212

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 1
| | Damage during delivery | 1
| | Day of Delivery - Status | 1
| | Delayed Delivery (Furniture) | 1
| | Delayed Delivery (HH) | 1
| | Delivery Status | 75
| | Partial Delivery | 2
| Product Complaint | Complaint within Warranty | 8
| Refunds and Cancelations | Cancelation | 4
| | Refund for Other reason | 3
| | Refunds after Return | 9
| | Return Request Initiation | 8
Customer Services Total | | | 114
Live Sales | Pre-Sale | Live assist | 1
Live Sales Total | | | 1
No Answer Total | | | 2
No Answer | No Answer | No Answer | 2
PreSales | Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 5
| | Promo Code | 2
| | Store Availability | 1
| | Store Location | 3
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 8
| | Delivery Time | 1
| Product Related | Product Specification | 24
PreSales Total | | | 50
Grand Total | | | 167

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Mohammed Ali | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 4 | 0 | 0 | 1 | 0 | 0 | 5

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 5 | 2 | 4 | 2 | 2 | 11 | 26
Mohd Iqbal | 8 | 0 | 3 | 1 | 2 | 2 | 16
Yahkoob Erachat | 3 | 1 | 0 | 4 | 0 | 5 | 13
RAMI KASSAM | 9 | 3 | 3 | 3 | 2 | 1 | 21
Malek Hosan | 7 | 1 | 0 | 1 | 0 | 1 | 10
Javed Aslam | 3 | 0 | 1 | 0 | 0 | 0 | 4
Saleh Ahmed | 3 | 0 | 2 | 0 | 0 | 0 | 5
Hassan Saeed | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mohammed Abdulwahed | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 44 | 7 | 13 | 11 | 6 | 20 | 101

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 2 | 0 | 0 | 0 | 0 | 3 | 5
Hasan Nour | 0 | 0 | 1 | 0 | 1 | 5 | 7
Javed Aslam | 3 | 0 | 1 | 2 | 3 | 6 | 15
samah Alharby | 5 | 0 | 0 | 0 | 0 | 0 | 5
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Limia Alqarny | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 12 | 0 | 2 | 2 | 4 | 14 | 34

Please feel free to reach out for any further clarifications.