Subject: Daily performance summary for LiveSalesman team for Aug 24th, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 25 Aug 2021 09:01:11 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 24th, 2021.

Total tickets created :

Total tickets created | Groups | | | | |
Agent Name | Facebook HB UAE | Whatsapp open | Whatsapp resolved | HomeBox Instagram | Emails UAE | Grand Total
Mosab Mohammed Abdalla Nasreldin | 0 | 2 | 21 | 0 | 4 | 27
Waseem Ahemad . Khan | 0 | 1 | 27 | 0 | 0 | 28
Malek Hosan | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Ali | 18 | 0 | 0 | 0 | 6 | 24
samah Alharby | 0 | 0 | 0 | 0 | 0 | 0
Limia Alqarny | 0 | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 4 | 36 | 0 | 0 | 40
Jok Kuol | 0 | 3 | 18 | 0 | 1 | 22
Mohammad Faizan | 0 | 2 | 30 | 0 | 0 | 32
Amir Aziz | 0 | 0 | 0 | 3 | 0 | 3
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 0
Javed Aslam | 0 | 0 | 0 | 0 | 0 | 0
Yahkoob Erachat | 0 | 0 | 0 | 0 | 8 | 8
Radhika Jawle | 0 | 0 | 0 | 0 | 1 | 1
Abdulmajeed Alanzy | 0 | 0 | 0 | 0 | 0 | 0
Hassan Saeed | 0 | 0 | 0 | 0 | 0 | 0
Mohammed Abdulwahed | 0 | 0 | 0 | 0 | 0 | 0
Mohd Iqbal | 0 | 0 | 0 | 0 | 0 | 0
RAMI KASSAM | 0 | 0 | 0 | 0 | 0 | 0
Saleh Ahmed | 0 | 0 | 0 | 0 | 0 | 0
Grand Total | 18 | 12 | 132 | 3 | 20 | 185

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | Day of Delivery - Status | 7
| | Delayed Delivery (Furniture) | 2
| | Delayed Delivery (HH) | 3
| | Delivery Status | 16
| | Missing items\parts | 2
| | Partial Delivery | 1
| Product Complaint | Complaint within Warranty | 11
| Refunds and Cancelations | Cancelation | 4
| | Refunds after Return | 1
| | Return Request Initiation | 7
Customer Services Total | | | 54
Mattress Related | Post-Sales | Product Complaints | 1
Mattress Related Total | | | 1
No Answer Total | | | 3
No Answer | No Answer | No Answer | 3
PreSales | (blank) | (blank) | 4
| Other Enquiry | (blank) | 1
| | Offers | 1
| | Payment Methods | 6
| | Store Availability | 14
| | Store Location | 4
| | Using Shukran Points | 1
| | Website/App Issues | 3
| Policy Related | Delivery Cost | 3
| | Delivery Time | 2
| | Return Policy | 1
| Product Related | (blank) | 1
| | Pricing | 9
| | Product Specification | 63
PreSales Total | | | 113
Grand Total | | | 171

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 4 | 4 | 1 | 0 | 0 | 1 | 10
Amir Aziz | 5 | 4 | 0 | 0 | 0 | 0 | 9
Mohammed Ali | 14 | 0 | 0 | 0 | 0 | 0 | 14
Grand Total | 23 | 8 | 1 | 0 | 0 | 1 | 33

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 2 | 0 | 0 | 0 | 0 | 1 | 3
Mosab Mohammed Abdalla Nasreldin | 3 | 1 | 0 | 1 | 1 | 0 | 6
Abu Sufian | 9 | 1 | 0 | 0 | 1 | 0 | 11
Mohammad Faizan | 1 | 1 | 1 | 0 | 0 | 0 | 3
Sreelal.t CT | 1 | 2 | 0 | 0 | 0 | 0 | 3
Jok Kuol | 2 | 0 | 0 | 0 | 0 | 0 | 2
Mohd Iqbal | 1 | 0 | 0 | 0 | 0 | 0 | 1
Waseem Ahemad . Khan | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 21 | 5 | 1 | 1 | 2 | 1 | 31

Total count of ageing for Emails UAE:

Emails UAE | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 6 | 0 | 0 | 1 | 0 | 0 | 7
Mohammed Ali | 2 | 0 | 0 | 1 | 0 | 0 | 3
Mosab Mohammed Abdalla Nasreldin | 1 | 0 | 1 | 0 | 0 | 0 | 2
Radhika Jawle | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 10 | 0 | 1 | 2 | 0 | 0 | 13

Please feel free to reach out for any further clarifications.