Subject: Tech Support Candidate - Paras Sahni
From: Paras Sahni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 22:56:06 -0400

| | Tech Support Test

Name | Paras Sahni
E-mail | [email-masked]
Phone Number | (+91) 9835416100
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | samastipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Application support

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact pvt LTD | L2 | 90 days notice period | 35000
Previous Employer 1 | Microland limited | L2 | | 18000
Previous Employer 2 | Infovision Pvt ltd | L1 | | 9000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

We can follow the below steps to troubleshoot
Check internet connectivity
Check date and time as per region given
Check pac and proxy settings
Check if user is from VPN group
Delete all browser history
Delete credentials managers saved password
Delete cleanmgr
Delete all caches file from system
Run GPUPDATE in CMD command
Run TREE in CMD command
Restart the system once
Need to AV updated in system with date

If issue still persist then we can check with wintel and application support team for further assistance

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Below is the list of steps to follow the Bluetooth connectivity

Click on Bluetooth settings in system
Turn on the Bluetooth connectivity in system and phone as well
Click on pairing option and paired with matching name of Bluetooth which has assigned with mobile
Update the latest driver in system
Run GPUPDATE in CMD command for policy applied

What according to you makes you a good candidate for customer service or technical support job?

To getting a positive attitude and apptitude on work around

Get positive response from client

Getting positive feedback

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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