Subject: English Language Test - Keshar Gupta
From: Keshar Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 22:23:18 -0400

| | Foreign Language Screening Test

Name | Keshar Gupta    /  (91) 7004472351    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | We sincerely apologize to you for the delay in delivery of your hand bag you ordered with us. Due to irrgeurities in the manufacturing department, this inconvenience has been caused to you. We are also flooded with a large number of unexpected orders this month and all this has led to this delay.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I regret and apologize for the inconvenience caused to you. Kindly return the defective items so that we may replace them with newly manufactured and approved ones. You may deduct the freight charges incurred on you. With best wishes and assuring you of our best service in future.

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