Subject: Tech Support Candidate - Shashank Tanwar
From: Shashank Tanwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 18:55:39 -0400

| | Tech Support Test

Name | Shashank Tanwar
E-mail | [email-masked]
Phone Number | (+91) 9999989629
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Delhi West
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Senior Advisor | Working | 45000
Previous Employer 1 | Suryaflame | IT ENGINEER | 17 May 2021 | 30000
Previous Employer 2 | SCERT | IT ENGINEER | 15 Dec 2019 | 40000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check other sites.
2. Check other browsers.
3.Check LAN and troubleshoot.
4. Check ip (Ipconfig)
4. Restart Router.
5. Contact ISP

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on device
Get to pairing mode.
Switch bluetooth.
Search
Pair
Connect
And
Confirm audio

What according to you makes you a good candidate for customer service or technical support job? | I have got the experience and expertise to do this job with hight satisfying customer experience and service.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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