Subject: Tech Support Candidate - Muzaffar Saqib
From: Muzaffar Saqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 17:51:42 -0400

| | Tech Support Test

Name | Muzaffar Saqib
E-mail | [email-masked]
Phone Number | (110025) 8750689894
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla, South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | L1, NETWORK ASSOCIATE | 31st July 2020 | 17500
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check if my internet connection is lost or not at the bottom right of my screen, if connection is available then I'll close other tabs or just restart the browser, or I will check in other browser,
if the connection is lost, then if I'm connected to a LAN network I will just reinsert the LA cable, of if I'm connected to a wifi I'll open the router settings and check if the connection is available or not, if the connection is not available, I will reset the router, if it still doesn't work, I will manually change the wireless channel from wireless parameters settings of my router,

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the device,
Turn on Bluetooth,
(the list of available devices will show up)
Tap on the devise that we need to connect,
Then pair or cancel message will show up,
Click on pair,
The speaker will connect

What according to you makes you a good candidate for customer service or technical support job? | I believe I'm good at solving problems, and believe that technical support is all about solving problems, it seems like an ideal work for me
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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