Subject: Tech Support Candidate - Jatin Airy
From: Jatin Airy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 16:21:07 -0400

| | Tech Support Test

Name | Jatin Airy
E-mail | [email-masked]
Phone Number | (+91) 8076533947
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Munirka, Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will read the error. Then I will take actions according to the requirement of the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Power on your Bluetooth speaker and mobile phone.
2- Turn on bluetooth option on both the devices.
3- Connect your phone's bluetooth with the speaker.

What according to you makes you a good candidate for customer service or technical support job? | A candidate must be customer centric and he should treat address the customer in decent way. The way of talking or texting should be formal and calm. And the candidate must be very active and logical to resolve the issue very fast and accurately.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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