Subject: Tech Support Candidate - Reena Solanki
From: Reena Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 14:50:09 -0400

| | Tech Support Test

Name | Reena Solanki
E-mail | [email-masked]
Phone Number | (91) 7500983446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1- firstly check Internet connectivity.
2- do ping to websites
3-do tracert
4- count hopcounts and check

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- trun on the speaker.
2 trunk on Bluetooth in our mobile phone.
3 - and serch for the new device which to connect
4- please ensure that the speaker Bluetooth is on.
5- accesed Bluetooth and then then connect to the specified Bluetooth name of the speaker.

What according to you makes you a good candidate for customer service or technical support job?

They have knowledge of troubleshooting.
They have knowledge of networking and desktop support and also should the knowledge of computer knowledge..

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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