Subject: English Language Test - Rachna Kongari
From: Rachna Kongari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 14:48:32 -0400

| | Foreign Language Screening Test

Name | Rachna Kongari    /  (91) 8447933057    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Mr. XYZ

We sincerely apologize you had to go through this. We strive to offer the best quality and service to our customers and it saddens us that you had to go through this.

Kindly share your bill and contact details at our email address for us to get back to you with an appropriate solution.

We hope to serve you better next time.

Customer care associate
- RACHNA KONGARI

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. XYZ

We sincerely apologize you had to go through this. We strive to offer the best quality and service to our customers and it saddens us that you had to go through this.

Kindly share your bill and contact details at our email address for us to get back to you with an appropriate solution.

We hope to serve you better next time.

Customer care associate
- RACHNA KONGARI

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