Subject: Tech Support Candidate - Ayush Pandey
From: Ayush Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 14:22:24 -0400

| | Tech Support Test

Name | Ayush Pandey
E-mail | [email-masked]
Phone Number | (91) 6299885836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi Jharkhand
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will clear all cache data and clean it. It usually happens with firefox so I will going to change it to internet explorer or something different. Or else I will restart or reboot the device but before it I will save the entire data or work of mine.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth device from phone. Start refreshing or searching for the speaker device and when it finds or get it demand password. Insert the password and then press okay it will automatically connect.
What according to you makes you a good candidate for customer service or technical support job? | Good communication skills, patience to handle the customer, provide solutions for their problems, instant feedback and my knowledge of basic computer skills and art of recording their concern through digitation.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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