Subject: Tech Support Candidate - Shyoraj Singh
From: Shyoraj Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 14:13:21 -0400

| | Tech Support Test

Name | Shyoraj Singh
E-mail | [email-masked]
Phone Number | (+91) 7536037502
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Delhi new ashok nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Path infotech pvt ltd | Support executive | NA | 21000
Previous Employer 1 | NTPC | Application support engineer | 25/08/2018 | 16500
Previous Employer 2 | Hcl technology | Desktop support engineer | 29/12/2017 | 9700

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First will check that website on our network. If website is not allowed from our network then we will whitelist that URL on our network.

Also we will check that URL on our firewall. If that URL is blocked from our firewall. So we will also allow that URL from our firewall.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First trun on bluetooth from our mobile. Then trun on speaker. After that search that device on our mobile. Then click on connect button. After that your device will be connect from your mobile.
What according to you makes you a good candidate for customer service or technical support job? | Yes as per my technical skills and as per my behaviour. Im the right candidate for this technical support job.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |