Subject: Tech Support Candidate - Saurabh Kumar
From: Saurabh Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 14:08:12 -0400

| | Tech Support Test

Name | Saurabh Kumar
E-mail | [email-masked]
Phone Number | (+91) 8791249285
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Laxmi Nagar (Delhi)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Mansi Enterprises | Dekstop Support | Till Now | 14500 INR
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Please find below troubleshooting steps:-
1. We need to check internet connectivity.
2. We will try to incognito or private browser.
3. we can delete all cookies & cache & then try again.
4. We will check proxy if any proxy configuration.
5. If browser update is required then we need to do it.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. First we need to enable Bluetooth on Mobile Phone & Bluetooth speaker.
2. I will search Bluetooth speaker device in my mobile phone.
3. Will pair both devices.

What according to you makes you a good candidate for customer service or technical support job?

1. Need to be polite with customer during Job.
2. Need to have expertise in our technical area & try to resolve issue.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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