Subject: Tech Support Candidate - Vivek Kumar Shukla Vivek
From: Vivek Kumar Shukla Vivek <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:55:15 -0400

| | Tech Support Test

Name | Vivek Kumar Shukla Vivek
E-mail | [email-masked]
Phone Number | (91) 7003212180
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Howrah-711203
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
AWS

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Vayam info solutions Pvt Ltd | Linux support with AWS | 24/0921 |
Previous Employer 1 | Imsi staffing Pvt Ltd | System Engineer | 23/01/21 |
Previous Employer 2 | shree swastik Enterprises | Sales and Support | 30/06/19 |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the error what it is promoting
2. Will check my system is connected to internet or not
3.will check the system ip
4. Will ping the default gateway
5.will ping the DNS IP
6.Will check DNS is working or not by running nslookup command

7.will run

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the speaker
2. Turn on bluetooth of speaker
3.turn on the bluetooth in my Phone
4.go to bluetooth settings in my Phone
5.check for the name of speaker in bluetooth available devices.
6. Clicking on the name of speaker will connect to bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job?

Have more than 3 years experience of dealing with customer in person it is the plus point.
Also interacting with the customer over calls and skype,microsoft teams,g-chat for more than 2 years.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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