Subject: Tech Support Candidate - Mrinmoy Mahara
From: Mrinmoy Mahara <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:49:23 -0400

| | Tech Support Test

Name | Mrinmoy Mahara
E-mail | [email-masked]
Phone Number | (91) 8802745351
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Keystone security | Video analyst | 31 July 2021 | 25000
Previous Employer 1 | Mokusei outsourcing services | Senior system engineer | 2 years | 22500
Previous Employer 2 | Aranca | System engineer | 7 | 10000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check what kind of error it showing, if network related issue then I'll check internet connection, after that I'll ping through command prompt, then try to open it again on browser, still the site is showing error, then it mins site is restricted by the administrator.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Bluetooth speaker as well as mobile phone should be power on. After that turn on Bluetooth mode in speaker as well as mobile phone also. Then we go through our mobile headset and go to the bluetooth option, then select a pair a new device and select bluetooth speaker device and connect.
What according to you makes you a good candidate for customer service or technical support job? | Because I'm always ready to help to our customers in every situation by the help of my technical skills and experience.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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