Subject: Tech Support Candidate - Hemant Kumar
From: Hemant Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:39:42 -0400

| | Tech Support Test

Name | Hemant Kumar
E-mail | [email-masked]
Phone Number | (202001) 9548523685
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sec 2
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Microsoft Azure cloud and Azure devops

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | It Analyst | |
Previous Employer 1 | Valuconnex | Cloud Engineer | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we have to check our Internet connection and if it will be ok then next to check firewall and all settings and then troubleshoot accordingly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we have to make pairing with both devices
What according to you makes you a good candidate for customer service or technical support job? | I can work in each situation so that why I can work and having good technical support knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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