Subject: Tech Support Candidate - Anandita Sahu
From: Anandita Sahu <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:25:33 -0400

| | Tech Support Test

Name | Anandita Sahu
E-mail | [email-masked]
Phone Number | (+91) 7608997155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Bhubaneshwar, Odisha
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will try to refresh the page.
2. I will figure out weather there is any issue with
my internet connection.
3. I will try to clear cookies and cache.
4. I will try to restart my browser.
5. I will try to open the website on a different browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. I will switch on my Bluetooth speaker.
2. Enable Bluetooth option on my mobile phone.
3. I will scan for available Bluetooth devises.
4. I will look for my Bluetooth speaker name.
5. Pair my mobile phone with my Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

I am passionate about my job, I love to spend time with people for solving there problem, as I am good at problem solving.
I love to communicate with people.
I am good at working with team as well as working as an individual.
Apart from all this I would like to used my technical knowledge from solving customer problems and I like to troubleshooting other's issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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