Subject: Tech Support Candidate - DIPTI ROUT
From: DIPTI ROUT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:22:48 -0400

| | Tech Support Test

Name | DIPTI ROUT
E-mail | [email-masked]
Phone Number | (91) 9938465958
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
storage, san switch, router,switch, server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | sureworksinfotech pvtltd | technical support | na | 28000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reset my Device
2.Check internet connection
3.check website is down or not.
4.Clearing cookies and cache.
5.ping this site/ check traceroute.
6. Run step by step diagnosis

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.first on Bluetooth on both device.
2.from mobile search the speaker and pair
3. then connect

What according to you makes you a good candidate for customer service or technical support job? | technical sound and able to handle customer
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |