Subject: Tech Support Candidate - REHAN QURAISHI
From: REHAN QURAISHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:20:42 -0400

| | Tech Support Test

Name | REHAN QURAISHI
E-mail | [email-masked]
Phone Number | (91) 9889225511
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jamia nagar okhla New delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Telus International | Senior technical support | 31 may 2021 | 32000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check that whether my internet is working properly or not.If my internet would work properly then I will try to open this web address on another web browser if again I would face this issue then I will delete all the history of that particular browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.I will turn on Bluetooth of my mobile phone device.
2.I will turn on the Bluetooth speaker device .
3.Try to creat pair with Bluetooth speaker from my mobile device .
4.After pairing I will use.

What according to you makes you a good candidate for customer service or technical support job? | I am very descriptive and always try to give resolution in details to the customers during the call.I am very tech savvy too.I always keep myself calm even in the difficult situation.All these things make ne good candidate for customer service jobs.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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