Subject: Tech Support Candidate - Ujjwal Khatri
From: Ujjwal Khatri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:16:18 -0400

| | Tech Support Test

Name | Ujjwal Khatri
E-mail | [email-masked]
Phone Number | (+91) 9560247942
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, I will reload the page/website and if it didn't resolve my problem I will check my internet speed and internet connection and see if I'm connected to a working network, and then reload the site if the error isn't resolved then I'll check online if the website I'm trying to reach is down for everyone or just me and as a last resort I will restart my computer. And retry to open that website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth on both devices (the speaker and mobile phone) in the mobile phone enter "Available devices" or "add a device" and on the speaker enter pairing mode i.e. discoverable, now navigate for speaker name in the mobile phone "Available Devices" and tap on it to connect the speaker to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | "Customer First" is a mantra for any Organisation to succeed in any business. I will follow this mantra. And by being responsive with a positive attitude, taking accountability & understanding Customer issues as a partner, and providing proactive and best solutions towards the problems will show the customers that we at the company care for our customers and doing our best to assist them.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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