Subject: Tech Support Candidate - Shubham Goel
From: Shubham Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 13:10:05 -0400

| | Tech Support Test

Name | Shubham Goel
E-mail | [email-masked]
Phone Number | (91) 9999781173
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Well I will check my internet connection first and then click on a refresh button regularly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- open the bluetooth of the speaker.
Step 2- Then open the bluetooth of the mobile as well.
Step 3- Search the Bluetooth name in the mobile that bluetooth speaker has.
Step 4- then pairing up the bluetooth speaker with mobile.

What according to you makes you a good candidate for customer service or technical support job? | I have a good knowledge about technicalities in the computer and other electronic items thats helps me to grow in solve the query of the customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

| |