Subject: Tech Support Candidate - Ishika Mehra
From: Ishika Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:56:35 -0400

| | Tech Support Test

Name | Ishika Mehra
E-mail | [email-masked]
Phone Number | (91) 9711834169
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ramesh Nagar Delhi - 110015
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Sony India Pvt Ltd | Technical Support Executive | 31-07-2021 | 17600
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Open a new tab and check Are you able to load another website. If yes then there is a problem with certain website. And clear and history and cache from browser settings. If can't open any of the website then check with different browser if it will work then there is a issue with browser settings

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the mobile Bluetooth.
Turn on the Bluetooth speaker.
Do the pairing steps in Bluetooth speaker.
Check with speaker name in the mobile bluetooth and connect it.

What according to you makes you a good candidate for customer service or technical support job? | Good candidate for  customer service or technical support job is passionate about their work and get a lot of enjoyment and pleasure out of it. To make customer understand with positive words.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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