Subject: Tech Support Candidate - Gautam Chandra
From: Gautam Chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:53:58 -0400

| | Tech Support Test

Name | Gautam Chandra
E-mail | [email-masked]
Phone Number | (700042) 9875494520
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Pacific Computer Data Processing private ltd | ITSupport | | 13000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:  Check Internet Connctivity
Step 2: Check URL typing is right Or Wrong.
Step 3:  Server  Down or Up for mentioned URL
Step 4: Then check now URL is working or not others Systems
Step 5:Troubleshooting is completed & Handed over the customer to check the URL us Working or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Swiitch on the Bluetooth Speaker
Step 2: Open the bluetooth of Phone
Step 3: Search  the Bluetooth Speaker of Phone
Step 4: Phone connected by Bluetooth Speaker

What according to you makes you a good candidate for customer service or technical support job?

Smart & Politely Handled by the customer.
Always Steady &  Talkative

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |