Subject: Tech Support Candidate - Shifan Ahmed
From: Shifan Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:50:32 -0400

| | Tech Support Test

Name | Shifan Ahmed
E-mail | [email-masked]
Phone Number | (+91) 7985290724
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Kanpur, India
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nope | | |
Previous Employer 1 | Paytm Payments Bank Limited | Fraud Analyst | 20/07/2021 | 18272
Previous Employer 2 | InterfacePro Webtech Pvt. Ltd. | Trainee Associate - Service Desk | 25/12/2019 | 13419

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all as basic solving I do check my Internet Connectivity, ping test, speed test.
If it is good, then I try to restart my browser or try to open it in another browser or in incognito mode.
Still it doesn&#039;t open, I recheck the spelling of URL whether it is correct or not and reset the cache and browser settings.

2. Then I simply try to connect via VPN incase other websites are opening except the asked one.

3. If nothing is opening, then I try to reset my IP and proxy connection via LAN settings in Control Panel.

5. Still happening same, I try to open it on another device or another network, if it happens there too, then may the site is offline or server is down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Power on the Bluetooth speaker.
2. If there is a mode to switch to pairing mode I apply the same, basically it is by default in pairing mode.
3. I open my phone&#039;s Bluetooth settings.
4. After switching &#039;on&#039; Bluetooth It search the device name of speaker to connect with.
5. Then I select the desired device name to connect with and it ask for passcode or nowadays it simply ask to pair using match code.
6. After pairing it connects automatically.

What according to you makes you a good candidate for customer service or technical support job?

Good Communication Skills
Sound of Technical and Problem Solving.
Following the ITIL Concepts Strictly.
Team-Player.
Good knowledge of working SOPs.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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