Subject: Tech Support Candidate - Vikas Kumar
From: Vikas Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:44:57 -0400

| | Tech Support Test

Name | Vikas Kumar
E-mail | [email-masked]
Phone Number | (91) 9999957598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Goodearth Design Studio Pvt Ltd | System Administrator | No | 58850
Previous Employer 1 | OSG India Pvt Ltd | System Administrator | July 2015 | 27000
Previous Employer 2 | HCA Pvt Ltd | System Associate | April 2014 | 18000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If i'm facing issue to open website of ndtv.com in my browser, then i will clean all cookies & browsing history & will check my browser is up to date after that will open browser & check again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly power on the biuetooth speaker.
2. Press the Bluetooth button over 5-10 seconds on your speaker.
3. Open the setting of your mobile phone.
4. Open the tab of Bluetooth & on this service.
5. After that search the available devices in your phone.
6. If your speaker is shown in your phone then will click on that.
7. One pop up comes when you click on your bluetooth speaker for pairing.
8. Click on pair & your device get connected with phone.

What according to you makes you a good candidate for customer service or technical support job?

1. Good Academic Qualification
2. Soft Spoken
3. Good Listener
4. Problem Solver
5. Helpful
6. Team Builder
7. Ready For Support At Any Time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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