Subject: Tech Support Candidate - Satyapal Sharma
From: Satyapal Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:43:52 -0400

| | Tech Support Test

Name | Satyapal Sharma
E-mail | [email-masked]
Phone Number | (91) 9013719075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stj Electronics Pvt Ltd | System Administrator | Currently working | 29200
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 . We will check internet connection
using ping command, tracert
command.
Step 2.  We can check connection by accessing
other websites also.
Step 3.  If connection is proper then we will
check that website (www.ndtv.com) is
working or not.
Step 4. If all things are correct then we can
l clear cookies or reset browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1. Switch on device (Bluetooth Speaker)
Step 2. Enable bluetooth options in mobile
phone.
Step 3. Search device by its name and pair.

What according to you makes you a good candidate for customer service or technical support job? | I would like technical support job
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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