Subject: Tech Support Candidate - Ankit Chopra Ankit
From: Ankit Chopra Ankit <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:38:45 -0400

| | Tech Support Test

Name | Ankit Chopra Ankit
E-mail | [email-masked]
Phone Number | (0) 9560413394
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi Janakpuri
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Active Directory

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Publicis Groupe | Senior ITGS L2 | | 380000
Previous Employer 1 | Aptara | IT Helpdesk Associated | 27th March 2021 | 250000
Previous Employer 2 | Delex Cargo Pvt Ltd | REGIONAL IT Coordinator | Dec 2016 | 230000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I'll check with other browser if its working, so next we should optimize that browser along with proxy settings and firewall so most probably issue will get resolved.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to open the bluetooth setting and then navigate to turn it on and then turn on the bluetooth toggle switch, if its not enabled and select the pair new device to place the bluetooth devices in pairing mode.
What according to you makes you a good candidate for customer service or technical support job? | Technical support job always holding the first point of contact title for all computer users and immediate support providers in one go, that makes me always a good candidate for this job role with strong technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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