Subject: Tech Support Candidate - Mohammad Anas khan
From: Mohammad Anas khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:35:44 -0400

| | Tech Support Test

Name | Mohammad Anas khan
E-mail | [email-masked]
Phone Number | (+91) 7535946216
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Allahabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As a computer user, all the steps I will take in logical order to troubleshoot the problem are:
1- I will  restart the computer to troubleshoot or reset any changes and refresh the system.
2- I will check whether my internet connection is working properly or not.
3- I will check that the site is down for me or for everyone on a website checker.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

The steps to connect a Bluetooth speaker to your mobile phone are:
1- switch on the bluetooth speaker.
2- go to your phone bluetooth settings and tap on add new device.
3- tap on the name of the speaker to connect to it.

What according to you makes you a good candidate for customer service or technical support job?

Apart from my fluent communication skills , these are the other reasons why I as a candidate can help both client and the company in a resourceful manner :
1- Tendency to be friendly, approachable, and easy to get along with.
2- Tendency to strive for perfection, sometimes at all costs.
3- Willingness to work for the intrinsic benefit of work and its ability to enhance character.
4- Patience .

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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