Subject: Tech Support Candidate - SHEEL SIDDHARTH
From: SHEEL SIDDHARTH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:35:27 -0400

| | Tech Support Test

Name | SHEEL SIDDHARTH
E-mail | [email-masked]
Phone Number | (91) 9599834964
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | NEW DELHI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Concentrix | Cloud engineer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First IE troubleshooting will be followed including depleting the temp files, cookies and pop up blocker.
Secondly we will check foe the blocked sites if there is any and we can restore the default settings

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we'll press the pairing button from the bluetooth and then from mobile we'll have to connect the device by accepting the passcode shown on screen
What according to you makes you a good candidate for customer service or technical support job? | Providing resolution is not the only concern. There can be instances where agent cannot resolve the issue but can empathize with the customer so that the experience of cx meet the expectations.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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