Subject: Tech Support Candidate - Sanjeeb Jha
From: Sanjeeb Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:30:21 -0400

| | Tech Support Test

Name | Sanjeeb Jha
E-mail | [email-masked]
Phone Number | (91) 9748095770
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Nodia sector 44 near botanical metro station
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check connection Wi-Fi or phone connection

Refresh page

Check weather your laptop or PC is connected to WiFi or not

make sure inernet connection on pc is on

Check wire of Wi-Fi router

Restart router if not connected

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth speaker

Go to Bluetooth settings in your phone  and turn in on (just touch and hold Bluetooth in phone)

If you are connecting speakers for first time than
tap "pair new device". If you dont find than check " available device"

tap on the device name or speakers name

you will here sound "connected" also in your phone you can see device name which is connected

What according to you makes you a good candidate for customer service or technical support job?

Listening their problem carefully with utmost attention

Understanding customer problems

Deep knowledge about hardware and software

Resolving quickly with details

Taking feedback from clients

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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