Subject: Tech Support Candidate - Firoz Shah
From: Firoz Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:28:50 -0400

| | Tech Support Test

Name | Firoz Shah
E-mail | [email-masked]
Phone Number | (91) 9540074155
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytmbank | Senior associate | 09/2020 | 27000
Previous Employer 1 | Reliance jio | Sales associate | 07/2016 | 18000
Previous Employer 2 | Kevin power solution | Graduate trainee | 08/2015 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong. Before you restart or shut down your device, make sure to save all necessary work to prevent data loss.
there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Tap Pair new device. If you don't find Pair new device, check under ,Available devices or tap More Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | The ideal candidate tends to be passionate about their work and get a lot of enjoyment and pleasure out of it. Reliability: Tendency to behave in an uncompromising and consistently honest, moral, and ethical manner.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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