Subject: English Language Test - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:26:28 -0400

| | Foreign Language Screening Test

Name | Shubham Kumar    /  (+91) 8923225296    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

Thanks for contacting us and letting us know about the issue. First of all I would like to apologize for the inconvenience that you have been through, this is not actually what we want you to experience.

As i have gone through your request and i found that the order was shipped by us, and handed over to courier company same day when the order was placed and the delivery boy  tried to deliver your courier as per your address but he found the address you mentioned was not correct.

So, i request you to provide the address once again so that you have to not face the same issue again and we will try to deliver your order as soon as possible.

Once again, I apologize for any inconvenience this may have caused. Please let me know how else I can help.

Thanks and regards,
Shubham Kumar.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Greetings from Homebox team,

Thanks for contacting us and letting us know about the issue. First of all I would like to congratulate on your order from us. And i would also like to apologize for the inconvenience that you have been through, this is not actually what we want you to experience.

I was checking the records and found that you have been our regular and precious customer so far and this is almost the 7th order that you have with us. On going through your current order request I am aligning our technician to give you a visit and understand the situation. Please be rest assured they will be inspecting the device and would do the needy. A replacement device would be shipped to you within the next 3-5 business days if it is required.

Also, it would be our pleasure to provide you with the best service in this situation. And if by any ways you do not want to go with the replacement you can also request for the refund at [email-masked]

I hope the best for you in this regards and i promise that you will never have to face such an issue in the future.

Thanks and regards,
Shubham Kumar.

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