Subject: English Language Test - Aman Arora
From: Aman Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:21:14 -0400

| | Foreign Language Screening Test

Name | Aman Arora    /  (249201) 7895143689    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Thankyou for your email and for bringing this to our attention. I am sorry for the delay in delivery of your hand bag. Kindly check your address written in the address box and email us the correct address on our e-mail. Will try to deliver your bag at the earliest and your order will be considered on priority.
Please let us know if you have any additional queries, concerns or comments.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul, Thankyou for your email and for bringing this to our attention. I am sorry that you are disappointed with the TV Cabinet. I appreciate you making us aware of your negative experience. Our team will visit your place  and after inspection the matter regarding cabinet will proceed further.

Thank you for your business,

Homebox Team

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