Subject: Tech Support Candidate - JOY DUTTA
From: JOY DUTTA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:20:36 -0400

| | Tech Support Test

Name | JOY DUTTA
E-mail | [email-masked]
Phone Number | (+91) 9837372236
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | haridwar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SPARK MINDA | IT ENGINEER | NA | 25000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First check internet thru ping command or open google.com
2. If internet working fine thengo to browser and clear all cache and then try to open with https
3. it is enough to open a known site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open bluetooth for both devices
2.go to mobile bluetooth anf click on blutooth speaker name deivce

What according to you makes you a good candidate for customer service or technical support job? | I have 9+ year rich expreince of IT infra in a reputed manufacturing company
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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