Subject: Tech Support Candidate - Harsh KUMAR
From: Harsh KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:10:08 -0400

| | Tech Support Test

Name | Harsh KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8860059414
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Channel technologies pvt ltd | System administrator | Working | 30000
Previous Employer 1 | Na | | |
Previous Employer 2 | Na | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of fall check internet connection, connection is connect or not, or if connect then check internet is running in brouser or not change broswer, clear cookies of browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 on bluetooth from both device.
2 check name of bluetooth speaker & search speaker name in phone then connect it .

What according to you makes you a good candidate for customer service or technical support job? | Give 100 % positive answer or talking with customer very politly
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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