Subject: Tech Support Candidate - Ritesh kotiyal
From: Ritesh kotiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:08:34 -0400

| | Tech Support Test

Name | Ritesh kotiyal
E-mail | [email-masked]
Phone Number | (91) 9639542498
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Senior analysis | 5 aug |
Previous Employer 1 | Wipro | Analysts | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check internet setting
2.Check for DNS setting
3. Check browser setting
4. Trace network packets

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 turn on bluetooth on both devices
2 go to settings on you phone and add device

What according to you makes you a good candidate for customer service or technical support job? | Who takes the customer issue seriously and trys his best to resolve it
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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