Subject: Tech Support Candidate - Aman Vats
From: Aman Vats <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:06:42 -0400

| | Tech Support Test

Name | Aman Vats
E-mail | [email-masked]
Phone Number | (110096) 9756988372
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New Ashok Nagar , New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - advance
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Hcl | Network Analyst | working | 18
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will check if the pc is connected to the internet or is there any network connectivity issue ,
If internet is working good Secondly i will check if the website could be blocked by system administrator on our local host due to some threats,
Then if still after website is not running after unblocking then we can try to run the website on any other system that is not protected by any antivirus ,still if website site will not run that it will be a error at server where website is hosted.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Switch on a Bluetooth device .
2 Add that bluetooth device in a mobile phone by
going into bluetooth settings
3 Pair a Bluetooth device with a mobile phone
4 Then bluetooth device get connected with a mobile
phone successfully

What according to you makes you a good candidate for customer service or technical support job? | Good understanding with the customer to understand their queries , and always try to solve them in a most reliable way , and in this way providing the customer the excellent service so customer will never disappoint
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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