Subject: Tech Support Candidate - Sarfraz Ahmad
From: Sarfraz Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:01:28 -0400

| | Tech Support Test

Name | Sarfraz Ahmad
E-mail | [email-masked]
Phone Number | (+91) 9451403004
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will open 'Run' dialog box by pressing and holding the Windows key, then press the R key (“Run”).
Then type devmgmt.msc then open device manager
And then we choose network adapter option after choosing them, if driver requires updated then update the driver otherwise disable driver and again enable driver and troubleshooting problem solve.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on the speaker and turn on bluetooth on mobile phone.
After that paired the device and connect with mobile

What according to you makes you a good candidate for customer service or technical support job? | Because I know, I will give good service to customers and solve their problems easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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