Subject: Tech Support Candidate - Pankaj Mishra
From: Pankaj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:01:20 -0400

| | Tech Support Test

Name | Pankaj Mishra
E-mail | [email-masked]
Phone Number | (134102) 9729253914
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Pinjore
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Excel, VLookup,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process Developer | |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'll check if internet is working or not then after
I'll see that if server is down or working for that particular site

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Just open the Bluetooth click on pair then pair the device which you want to pair with
What according to you makes you a good candidate for customer service or technical support job? | To resolve the customer query with a good manner, resolve the issue on time and also communicate nicely
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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