Subject: Tech Support Candidate - Vikash Dubey
From: Vikash Dubey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 12:01:25 -0400

| | Tech Support Test

Name | Vikash Dubey
E-mail | [email-masked]
Phone Number | (110059) 9315841140
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microsense networks | IT executive | Present | 15k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I'll check internet connection first, if it's working then I'll check browser settings.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Go to the settings open Bluetooth seting enable Bluetooth select speaker's name and connect
What according to you makes you a good candidate for customer service or technical support job? | Being challenging hard working and dedicated
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |