Subject: Tech Support Candidate - ABHISHEK KUMAR
From: ABHISHEK KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:56:57 -0400

| | Tech Support Test

Name | ABHISHEK KUMAR
E-mail | [email-masked]
Phone Number | (0) 9643432925
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara Ghaziabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Troubleshooting and software problems

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Partsavatar.ca | Technical support associate | Currently working | 22000
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly, I will check my internet connection. It may be possible that my internet got disconnected or it's not working.
2) If my internet is working and still an error is visible then I'll check if the website is facing any server issue or not by checking of the error is 404 or not.
3) If still the website is not opening, then I will restart the chrome and reload the page in order to resolve any issues related to connectivity.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Firstly, you have to turn on the power of the bluetooth speakers by pressing the power button on the device.
2) Then turn on the bluetooth pairing on your phone.
3) Go to "Pair to new device" and then search for your bluetooth device name on the screen.
4) Once you find the device name, then tap to pair with the device option and your device will now indicate if it's connected to the phone or not.
5) It will get connected. If it doesn't work, repeat the process again.

What according to you makes you a good candidate for customer service or technical support job? | My technical background and technical skills, my enthusiasm and interest towards technologies and innovation, and my communication skills are best suited for this job role. That's how I feel that I am good candidate for the customer service.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |