Subject: English Language Test - Prashant Gupta
From: Prashant Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:54:04 -0400

| | Foreign Language Screening Test

Name | Prashant Gupta    /  (+91) 8953230000    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for your trouble sir
Please make sure that your Deails which has been you givent while you placing the order.
it seems like you mentioned a wrong address for delivery.
our courier partners may reach you while you give a valid or correct Address.
Please contact our courier partner with order id to confirme your address is wrong or not sir .
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul

Sorry for your trouble.
we have saved your request to replacing for cabinet.
it will take few days to replacing your Cabinet which has some issues.
that will be fix by our Company
Thankyou Abdul.

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