Subject: Tech Support Candidate - Shreya Ak
From: Shreya Ak <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:52:22 -0400

| | Tech Support Test

Name | Shreya Ak
E-mail | [email-masked]
Phone Number | (91) 6363411146
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Banglore
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Refresh the page
Press to help?
Try for some other times

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Bluetooth speaker
Switch Bluetooth mode in mobile
See the list of Bluetooth available devices
Select the name of Bluetooth speaker in Bluetooth available devices

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Good technical knowledge
patience
Good listening and response skills

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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