Subject: Tech Support Candidate - Ayan Akhtar
From: Ayan Akhtar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:49:17 -0400

| | Tech Support Test

Name | Ayan Akhtar
E-mail | [email-masked]
Phone Number | (91) 9759319978
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Bareilly u.p
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Nil | Nil | Nil | Nil
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Reconnect the internet.
2. Check your internet connection.
3. Turn off wifi then reconnect.
4. Try different site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Long press button to open bluetooth
2. Open your phones bluetooth.
3. Try to pair from mobile device to your bluetooth
4. Connect it and enjoy.

What according to you makes you a good candidate for customer service or technical support job? | 1. Person should be a good listener.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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