Subject: English Language Test - Amit Gupta
From: Amit Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 11:48:15 -0400

| | Foreign Language Screening Test

Name | Amit Gupta    /  (981) 1451299    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Sir, the status of the order is still undelivered due to the fact that the address provided by you was not valid as per our courier partner, hence request you to provide a valid address with pin code/zip code so that we could get the merchandise delivered as soon as possible,

Please contact us via e-mail/helpline no to update the address/ for any order related queries.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi Sir, thank you for contacting us regarding issues with the product that you received today, apologies for the inconvenience caused due to product quality not being as per your expectations, we request you to login to your account and raise a request online for return/refund as per your convenience so that we could work on it to resolve it to your satisfaction.

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