Subject: Re: EPOS - Call Report - 20th Aug
From: Deeksha Dadu <[email-masked]>
To: "GRACE ODETTE. BOUSSI" <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>
Date: Tue, 24 Aug 2021 08:59:39 +0000

Grace you need to manage all of this within your 1 hour. You don’t get extra time for all this so please be careful next time.

From: "GRACE ODETTE. BOUSSI" <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 24 August 2021 at 2:20 PM
To: "Pritish Nandi (LSM)" <[email-masked]<mailto:[email-masked]>>
Cc: Ismail Lsm <[email-masked]<mailto:[email-masked]>>, Arjun LSM AJ <[email-masked]<mailto:[email-masked]>>, Rosette Modiri <[email-masked]<mailto:[email-masked]>>, Sebastian <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>
Subject: Re: EPOS - Call Report - 20th Aug

Hello,

I have 9 minutes extra, this could be, calling  the guard to open the headset room, taking the headset, washroom etc.

Thanks and regards.

________________________________
From: "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>
To: "Ismail Lsm" <[email-masked]<mailto:[email-masked]>>, "Arjun Hurry" <[email-masked]<mailto:[email-masked]>>, "grace boussi" <[email-masked]<mailto:[email-masked]>>, "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>, "Sebastian" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 23 August, 2021 20:30:15
Subject: Fwd: EPOS - Call Report - 20th Aug

Hi Ismael,

Could you please give me a good reason for the ACW time? Why do you have almost 2 hours of ACW?

@AJ, Rosette, Grace, Sebastian - Please let me know why your away time is more than 1 hour?

Regards,
Pritish

________________________________
From: "Ashish Dabral" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>
Cc: "deeksha" <[email-masked]<mailto:[email-masked]>>, "Pritish Nandi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Kumar" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 23, 2021 8:05:25 PM
Subject: EPOS - Call Report - 20th Aug

Hi Sir,

Here is the call report for Friday.

Shift   Agents  inbound outbound        Outbound not connected  Total   After Call Work Available       Away    Offline On a Call       Grand Total     On Chat time    Away time after chat
APAC    Anupam Tiwari   7       16      2       23      0:03:03 6:52:34 0:23:53 0:22:41 1:17:26 8:59:37         0:46:34
APAC    Jessica Chen    1       5       8       6       0:01:24 2:13:41 0:00:10 0:00:00 0:08:02 2:23:17         0:00:10
APAC    Marika Fujita   15      3       7       18      0:01:09 6:54:13 1:32:03 0:00:12 0:31:58 8:59:35 0:19:00 1:13:15

EMEA    Antonio Iunco                                                                           OFF             OFF
EMEA    Dipanshu Sharma 27      9       6       36      0:33:52 6:45:57 1:09:25 0:00:00 0:30:12 8:59:26         1:09:25
EMEA    Grace Boussi    7       15      1       22      0:05:06 6:29:35 1:07:42 0:26:27 0:50:31 8:59:21         1:34:09
EMEA    Dheeraj Tripathi        3       2       4       5       0:02:06 7:39:12 0:55:27 0:17:03 0:05:54 8:59:42         1:12:30
EMEA    Ismael Zakaria  14      10      2       24      1:54:48 4:22:51 1:21:15 0:28:28 0:52:08 8:59:30 0:05:00 1:44:43
EMEA    Rosette Modiri  2       19      5       21      0:03:26 6:25:56 1:11:08 0:13:52 1:05:06 8:59:28         1:25:00
EMEA    Levente Szabo   5       3       2       8       0:02:58 7:25:39 0:59:22 0:07:25 0:24:15 8:59:39         1:06:47
EMEA    Sebastian Constantin Coldea     7       6       3       13      0:15:10 6:54:28 1:08:04 0:13:04 0:28:47 8:59:33         1:21:08
EMEA    Sebastian Dumitru Macriniuc     2       4       3       6       0:03:35 7:46:33 0:37:13 0:08:21 0:24:00 8:59:42         0:45:34

US      Arjun Hurry     2       2       0       4       0:17:02 4:59:54 2:15:53 0:00:00 1:05:59 8:38:48 0:11:00 2:04:53
US      Bharat Bhushan  4       7       1       11      0:16:26 7:14:40 0:41:22 0:00:00 0:48:45 9:01:13         0:41:22
US      Md Modassir Hassan      4       1       0       5       0:23:19 6:34:57 1:07:38 0:00:02 0:52:15 8:58:11 0:12:00 0:55:40
US      Pravesh Singh   3       5       1       8       0:41:18 4:57:36 1:36:09 0:02:14 1:39:29 8:56:46 0:53:00 0:45:23
        Grand Total     103     107     45      210     4:44:42 93:37:46        16:06:44        2:19:49 11:04:47        127:53:48       1:40:00 16:46:33

Regards,
Ashish Dabral