Subject: English Language Test - Godugu Rahul
From: Godugu Rahul <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 04:09:31 -0400

| | Foreign Language Screening Test

Name | Godugu Rahul    /  (91) 9502818795    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer service team,

As you ordered a hand bag from our online store 14 days back.The order was shipped by us, and handed over to courier company same day when the order was placed.

The courier tried to deliver the order to the customer, but the customer's address as per the courier was wrong. Please make sure that again share your correct address to our service team. your order will  be placed as soon as early.I would request you to kindly look into the matter and take your order .
Looking forward to your positive response.

Customer service team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am writing to complaint about a TV purchased by me in the last week.

My name is rahul. I have been your regular customer. Unfortunately, this time I regret to say that I am not satisfied with the quality of your product.

During my visit to your showroom, I bought a Samsung plasma TV of 52 inches. My family was excited to see the football match on it. Surprisingly, I notice that the cabinet has too many scratches on it.I immediately informed your customer support center about it. To my notice they have raised a ticket number 213 but no action has been taken so far. I would request you to kindly look into the matter and take necessary action as soon as possible. I would prefer if you could replace the TV.

Looking forward to your positive response.

Yours sincerely,
Rahul

| |