Subject: English Language Test - Jabin J
From: Jabin J <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 03:18:38 -0400

| | Foreign Language Screening Test

Name | Jabin J    /  (+91) 6235224427    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,
We understand the concern that the delivery for your order “Order Name”.

We are sorry to inform you that, your order has been shipped to wrong delivery address. We are working with the delivery partner to deliver the order to correct delivery address. This order will be delivered to your address with in 5 - 7 business days

Regard,
Name

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Customer,
We understand the concern that the scratches on cabinet.

We are sorry for the trouble you had to go through. We had the option to replace the product “”, this product will replace within 5 - 7 business days.

Thanks for shopping with us.

Regard,
Name

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