Subject: Tech Support Candidate - Preeti Pandey
From: Preeti Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 01:51:12 -0400

| | Tech Support Test

Name | Preeti Pandey
E-mail | [email-masked]
Phone Number | (91) 6388200029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Ienergizer | Technical support executive | 6/08/2021 | 18000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If you see any of these error messages, it might just be a problem with Firefox's cache:

1) The connection was interrupted.
2) The connection was reset.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Following are the steps to connect a Bluetooth speaker to our mobile phone:
1) Switch on the Bluetooth speaker.
2) Go to settings in your phone,then click on Bluetooth and just on from there and start connecting the device from Bluetooth speaker it will show on your device.
3) Your Bluetooth speaker now connected to your mobile phone.

What according to you makes you a good candidate for customer service or technical support job?

I am good in communication skills and i am quick learner and i can resolve customer queries easily over mail.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |