Subject: Tech Support Candidate - Farooz ahmad Farooz ahmad dar
From: Farooz ahmad Farooz ahmad dar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 01:18:08 -0400

| | Tech Support Test

Name | Farooz ahmad Farooz ahmad dar
E-mail | [email-masked]
Phone Number | (+91) 9541537006
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jammu and kashmir
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Not working | | |
Previous Employer 1 | Wipro | Administrator | 12-dec-2019 | 16000
Previous Employer 2 | Impact infotech | Desktop support engineer | 19-aug-2019 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

If I am having a trouble in website
1- I will open another tab. And try to load another website in browser ( Google) here two condition arises.
a) website may not work
b) website may work
c) website may not works on different browsers

a)  if I can't open the website which I am having the problem with then I will launch another browser (internet Explorer) and try to open the website if it works on different browser then problem is with the google. So we can resolve this by removing all the cookies and cache and clearing history in google browser if not then we will check proxy settings ..May be I may connect the internet through some proxy settings.
b)   if the website works properly in google browser. We resolve this issue by removing all the cookies and cache and clearing all the browsing history.

c) if website does not work on both the browsers then we need to check the internet connection properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) First of all Bluetooth should be in pairing mode and pressing the power button.
2) And then go to the setting -connected devices-Bluetooth and then select the pair new device.

What according to you makes you a good candidate for customer service or technical support job?

Problem solving skills ,patience and clear communication skills.
Patience is crucial for customer service professionals..

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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