Subject: Daily performance summary for LiveSalesman team for Aug 23rd, 2021
From: HB report <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 24 Aug 2021 09:05:09 +0530

Please find listed below the performance data for the LiveSalesman team for Aug 23rd, 2021.

Total tickets created :

Total tickets created | Groups | | | |
Agent Name | Facebook KSA HB | HomeBox KSA | Whatsapp resolved | Whatsapp open | Grand Total
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 0
Mosab Mohammed Abdalla Nasreldin | 0 | 0 | 0 | 0 | 0
Ankit Kumar | 1 | 0 | 0 | 0 | 1
Malek Hosan | 0 | 0 | 37 | 6 | 43
Mohd Iqbal | 0 | 0 | 20 | 4 | 24
samah Alharby | 0 | 8 | 0 | 0 | 8
Amir Aziz | 0 | 0 | 0 | 0 | 0
Abu Sufian | 0 | 0 | 0 | 0 | 0
Jok Kuol | 0 | 1 | 0 | 0 | 1
Sreelal.t CT | 0 | 0 | 0 | 0 | 0
Abdulmajeed Alanzy | 0 | 1 | 8 | 0 | 9
Javed Aslam | 0 | 7 | 0 | 0 | 7
Limia Alqarny | 0 | 3 | 0 | 0 | 3
Yahkoob Erachat | 0 | 5 | 15 | 4 | 24
Hassan Saeed | 0 | 0 | 13 | 3 | 16
Mohammed Abdulwahed | 0 | 0 | 18 | 0 | 18
RAMI KASSAM | 0 | 0 | 45 | 4 | 49
Saleh Ahmed | 0 | 0 | 18 | 0 | 18
Grand Total | 1 | 25 | 174 | 21 | 221

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | Delivery Related | (blank) | 3
| | Damage during delivery | 2
| | Day of Delivery - Status | 8
| | Delivery Status | 65
| | Partial Delivery | 2
| | Reschedule Delivery | 1
| Product Complaint | Complaint within Warranty | 14
| Refunds and Cancelations | Cancelation | 1
| | Delay collection | 1
| | Refund for Other reason | 4
| | Refunds after Return | 7
| | Return Request Initiation | 1
Customer Services Total | | | 109
Live Sales | Pre-Sale | Live assist | 3
Live Sales Total | | | 3
No Answer | No Answer | (blank) | 1
No Answer Total | | | 5
No Answer | No Answer | No Answer | 4
PreSales | Other Enquiry | Offers | 1
| | Payment Methods | 4
| | Promo Code | 2
| | Store Availability | 3
| | Using Shukran Points | 1
| | Website/App Issues | 2
| Policy Related | Delivery Cost | 7
| | Delivery Time | 3
| Product Related | Product Specification | 32
PreSales Total | | | 55
Grand Total | | | 172

Total count of ageing for Facebook KSA HB:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Ankit Kumar | 1 | 0 | 0 | 1 | 0 | 0 | 2
Grand Total | 1 | 0 | 0 | 1 | 0 | 0 | 2

Total count of ageing for Whatsapp open:

Facebook | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Hasan Nour | 0 | 4 | 3 | 2 | 5 | 9 | 23
Mohd Iqbal | 4 | 3 | 1 | 3 | 0 | 3 | 14
Yahkoob Erachat | 7 | 1 | 0 | 4 | 0 | 6 | 18
RAMI KASSAM | 13 | 1 | 2 | 3 | 2 | 3 | 24
Malek Hosan | 10 | 0 | 0 | 1 | 1 | 0 | 12
Javed Aslam | 1 | 0 | 1 | 0 | 1 | 0 | 3
Saleh Ahmed | 3 | 0 | 2 | 0 | 0 | 0 | 5
Hassan Saeed | 3 | 0 | 0 | 0 | 0 | 0 | 3
Grand Total | 41 | 9 | 9 | 13 | 9 | 21 | 102

Total count of ageing for Emails:

Whatsapp | Ageing | | | | | |
Agent Name | 0-2 Days | 3-4 Days | 5-6 Days | 7-10 Days | 11-15 Days | 15+ Days | Grand Total
Yahkoob Erachat | 4 | 1 | 0 | 0 | 0 | 3 | 8
Hasan Nour | 1 | 0 | 1 | 0 | 1 | 3 | 6
Javed Aslam | 2 | 1 | 2 | 1 | 3 | 9 | 18
Limia Alqarny | 2 | 0 | 0 | 0 | 0 | 0 | 2
samah Alharby | 2 | 0 | 0 | 0 | 0 | 0 | 2
Grand Total | 11 | 2 | 3 | 1 | 4 | 15 | 36

Please feel free to reach out for any further clarifications.